HBF Stadium Service Updates
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When is the HBF Stadium creche closing?
The HBF Stadium creche’s last day of operation will be Thursday 21 December 2023. Creche will be available on this day.
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Why is the creche closing?
The HBF Stadium creche is closing because VenuesWest are realigning our services to our corporate strategy.
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What type of refunds are being offered?
We will provide a refund of creche multipasses. In addition we will also refund holders of group fitness multipasses or aquacards that relied on the creche.
If you purchased on the client portal, please see a member staff who will provide a manual refund form.
For gym memberships, p
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What alternative creche can I use?
Unfortunately, HBF Stadium does not currently offer any similar child-minding services.
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What if I use the creche for a second child while the other is at Swim School or Kids Gymnastics?
If required, you can cancel swim school or kids gymnastics at no cost.
Please speak with the swim school team first to find an alternate day that suits you and your family. Children can be enrolled into swim school from the age of 2 years, without a parent in the water. Every effort is made to schedule classes for siblings at the same time, or as close as possible. Siblings can be on the pool deck during classes as long as they are supervised by an adult. Young siblings can be in a pram if this is suitable.
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When is Kids Sports Club ceasing?
Thursday 25 January will be the last day of Kids Sport Club. The service will be available on this day.
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Why is Kids Sports Club ceasing?
HBF Stadium Kids Sport Club is ceasing because VenuesWest are realigning our services to our corporate strategy.
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What if I cancel a Kids Sports Club booking and receive a credit, but cannot use it before the conclusion of the program?
If you are unable to use the credit during the school holidays, this will be refunded.
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When and why is Adult Gymnastics ceasing?
The final Adult Gymnastics class will be on 21 December and is ceasing for the same reason as the creche closure.
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Can I get a refund for the Adult Gymnastics Multipasses?
Yes.
If you purchased on the client portal, please see reception, who will provide a manual refund form. If purchased through reception a refund can be made with a staff member.
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How has VenuesWest communicated the various closures to customers?
VenuesWest has informed customers of these changes through email, social media, in-venue posters, flyers and signage.
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Will Kids Sports Club continue in the December - January School Holidays?
Yes, Kids Sport Club is still available until the last day of enrolments, 25 January.
The booking period for the last Kids Sports Club will begin on the 27 November.
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Can I refund my Stadium membership?
Members who rely on the creche can cancel their Stadium membership at no cost. If it is an upfront membership, we will provide a refund.
If you purchased on the client portal, please see a member staff who will provide a manual refund form.
For gym memberships please follow the normal membership cancellation process. Please advise gym staff and they will be able to provide you with the refund form. We will be waiving the usual 30 day waiting period.
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What about the 30-day refund period?
We are waiving this for all refunds related to the closures.
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How can I provide feedback on these closures?
There is a feedback form on the HBF Stadium website here
